Introduction:
Our client faced a significant challenge: ensuring real-time traceability for their direct-to-customer distribution center. Working with multiple transport companies that lacked a reliable tracking system.
The Challenge:
Our client operates a distribution center that serves Paris and adjacent departments. The transport companies they collaborated with had no reliable way to track shipments, leading to delays and a lack of transparency.
The Solution: VisioData’s Driver App
To tackle this issue, our client implemented VisioData’s mobile application for drivers. This app is designed to provide real-time traceability by enabling drivers to scan shipping labels and capture images of the Proof of Delivery (POD) and any incidents that may occur during the delivery process.
How it Works:
- Scan and Go: Drivers scan the delivery notes (BLs) as they load the packages onto their vehicles.
- Capture the Moment: The app allows drivers to take photographs of the POD and any incidents, such as damaged goods.
- Real-Time Updates: All this information is instantly uploaded to the client’s dashboard, providing real-time traceability.
The Outcome:
Thanks to VisioData’s Driver App, our client now has immediate traceability for their deliveries, complete with photographic evidence and documentation. This has not only improved their operational efficiency but also enhanced their customer service by providing more transparent and reliable delivery information.
Conclusion:
VisioData’s Driver App has revolutionized the way our client manages their deliveries in Paris. By providing real-time, reliable traceability, they’ve taken a significant step towards optimizing their supply chain and improving customer satisfaction.